Prismera Design offers USPS Priority and Express shipping for both domestic and international orders. All packages come with Delivery Confirmation and tracking information.
Shipping costs are based on the weight of the item, the destination, and the method of shipment. Please allow up to 2 business days for processing. You will receive an email when your order is shipped.
For all domestic orders $100 and over, insurance will be applied to your shipment with no additional cost to you.
Shipping insurance for all other orders is optional and may be added during checkout. Please be aware that we cannot be held responsible for damages if insurance is not purchased.
Unused, unaltered, and unworn items may be returned for store credit within 30 days of receipt. We reserve the right not to credit if the item appears used or not in its original form.
Please note that Prismera is not responsible for damage caused by shipping-- we take care to package all items carefully and securely. Insurance is available.
Allow 2-3 weeks for exchanges. Store credit will be issued within 2 weeks, after we have received the returned items.
Custom and special orders are non-returnable.
Please do not hesitate to contact us about any questions regarding returns.
Your order will be shipped based on the item with the longest lead time. For example, if you order 3 in stock items but 1 piece that is made to order, your entire order will ship based on the timeline of the piece that is made to order. If you would like your order to be shipped as ready, please make a note of it in the comments section and an additional shipping fee will be charged to your total.
We currently accept Mastercard, Visa, Discover, American Express and Paypal. Orders using credit card payment will be charged when your order is ready to ship.
Gift certificates are available for purchase. The amount is up to you. Recipients of gift certificates will receive an email containing a code that they can use to redeem the gift. Gift certificates can only be redeemed at prismera.com.
Jewelry orders are usually shipped in a 100% recycled paper gift box or in a satin pouch. If the order is a gift, please indicate that during checkout. You may also include a short gift message to be included in the package.
COLLECTING INFORMATION
Prismera Design will not share any of your personal information. We do not gather any information about you when you visit this website unless you choose to provide the information to us.
If you sign up for our newsletter, you will receive monthly e-mails from us announcing new products, events, or updates to our website. We do not share our e-mail list information with anyone not associated with us.
SECURITY
The website makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also check by looking at the URL line of your browser. When accessing a secure server, the first characters of the Website will change from "http" to "https".
PRIVACY POLICY CHANGES
We reserve the right to update this Privacy Policy at any time, so please review this policy from time to time.
A custom order includes changing color schemes or materials of existing designs or having a unique piece designed just for you.
Custom designs take 4 to 6 weeks, depending on the availability of materials and the complexity of the piece. Please email us to request an estimate. 50% of the total price of your custom made item is required before beginning the project; this deposit is non refundable in the event of cancellation. The remaining amount is required upon approval of the final design.
If the item is no longer in the online store, you may request the item as a custom order.
If an item is damaged, repairs are free of charge within 30 days of purchase. After 30 days, there is a minimum charge of $15, depending on the item, plus shipping costs.
If you've lost an earring, please email us if you'd like to purchase a replacement. You will need to send us the remaining earring for matching.
